The Maintenance program, or Informix database maintenance program, is an upgrade to IBM's subscription and support services. Through this program, we provide our users with a high level of maintenance services that can be performed:
- on-site, or direct assistance to users at the workplace or from a remote location
- during or outside regular business hours
- on a 24x7 basis
The Maintenance program is the basic level of the program that the user can extend with other programs. Services can be divided into preventive and reactive, and some of them are listed below:
Preventive services
- Long-transactions monitoring - it is desirable that there are no long-running transactions (if the LTXEHWM mark is reached, all other activities are suspended).
- Connection verification - verification of connections to the RDBMS using all described connection methods in the $ONCONFIG file.
- Load monitoring - in the event of increased load, all users RDBMS activity is verified.
- Automation and recording - this service provides the automation of system control procedures and records values of parameters relevant for system.
- Free space verification - Managing disk space is one of the essential activities - in case of lack of space, some applications may stop working.
Reactive services
- resolving problems using the "work around" procedure
- identifying a program error
- documenting a program error
- problem symptom analysis
- solving problems
- Proactive and reactive Informix database maintenance ensuring high system availability
- Flexible support models: on-site or remote, business hours or 24x7
- Continuous monitoring of critical database parameters to prevent downtime
- A leading team of Informix experts with extensive experience
Why to choose IBM Informix Database Maintenance
Proactive monitoring and prevention
Continuous monitoring of long-running transactions, dbspace utilization, database connectivity, and available disk space to detect and resolve issues before they impact business operations.
Fast and reliable reactive support
In the event of an incident, we provide rapid response, root cause analysis, temporary workarounds, permanent resolution, and clear issue documentation.
Flexible maintenance model tailored to your business
Maintenance services can be delivered remotely or on-site, during business hours or as 24x7 support, with the option to extend the basic Maintenance program with additional services.
Frequently Asked Questions (FAQ)
The Maintenance program extends IBM support by adding proactive monitoring, operational database administration, and hands-on technical assistance tailored to the customer’s specific environment.
Yes. Maintenance services can be contracted during standard business hours, outside business hours, or as full 24x7 support, depending on system criticality.
No. Services can be delivered remotely or on-site at the customer’s location, based on the agreed support model.
Preventive services include monitoring long-running transactions, checking database connectivity, managing critical dbspaces, automating system health checks, and tracking available disk space.
Our experts analyze symptoms, identify root causes, implement temporary or permanent solutions, and document issues to prevent recurrence.
